❄️Cancellations and Refunds❄️

At Snow Mania, we understand that plans may change. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are processed for bookings made through our website, application, or at the park.

1. Cancellation Policy

All cancellation requests must be initiated by the customer through the official booking platform or by contacting our support team.
Cancellation requests are subject to review and approval by the Snow Mania administration team.
Requests must be made within the eligible cancellation window (if applicable at the time of booking).

2. Refund Eligibility

Refunds may be considered under the following conditions:

Cancellation request is made within the permitted time frame
Booking is valid and not already utilized
No violation of park rules or misuse of services has occurred

Refunds will NOT be provided in the following cases:

No-show or failure to arrive within the booked time slot
Partial usage of tickets or services
Denial of entry due to violation of park rules or safety guidelines
Adverse personal conditions (such as discomfort with cold environment after entry)
Delays caused by the customer

3. Refund Process

All approved refunds will be processed by the Snow Mania admin team.
Refunds will be issued to the original payment method used during booking.
Snow Mania does not process cash refunds for online transactions.
The time taken for the refund to reflect in your account depends on your bank or payment provider.

4. Modification of Bookings

Booking modifications (date/time changes) are subject to availability and approval.
Snow Mania reserves the right to accept or reject modification requests.
Additional charges may apply for rescheduling.

5. Park-Initiated Cancellations

In rare cases, Snow Mania may cancel bookings due to:

Technical issues
Maintenance or safety concerns
Unforeseen circumstances (e.g., power failure, operational disruptions)

In such cases:

Customers will be offered either a reschedule option or a full refund.

6. Important Notes

No automatic refunds are issued; all refund decisions are handled by the Snow Mania admin team.
Snow Mania reserves the right to deny any refund request that does not meet the eligibility criteria.
Customers are advised to review booking details carefully before confirming their reservation.